Tenants with Disabilities
Tenants with Disabilities
NOTICE DISCLOSING TENANTS’ RIGHTS TO REASONABLE ACCOMMODATIONS FOR PERSONS WITH DISABILITIES
Reasonable Accommodations
The New York State Human Rights Law requires housing providers to make reasonable accommodations or modifications to a building or living space to meet the needs of people with disabilities. For example, if you have a physical, mental, or medical impairment, you can ask your housing provider to make the common areas of your building accessible, or to change certain policies to meet your needs.
To request a reasonable accommodation, you should contact your property manager.
You will need to inform your housing provider that you have a disability or health problem that interferes with your use of housing, and that your request for accommodation may be necessary to provide you equal access and opportunity to use and enjoy your housing or the amenities and services normally offered by your housing provider. A housing provider may request medical information, when necessary to support that there is a covered disability and that the need for the accommodation is disability related.
If you believe that you have been denied a reasonable accommodation for your disability, or that you were denied housing or retaliated against because you requested a reasonable accommodation, you can file a complaint with the New York State Division of Human Rights as described at the end of this notice.
Specifically, if you have a physical, mental, or medical impairment, you can request: Permission to change the interior of your housing unit to make it accessible (however, you are required to pay for these modifications, and in the case of a rental your housing provider may require that you restore the unit to its original condition when you move out); Changes to your housing provider’s rules, policies, practices, or services; Changes to common areas of the building so you have an equal opportunity to use the building.
The New York State Human Rights Law requires housing providers to pay for reasonable modifications to common use areas.
Examples of reasonable modifications and accommodations that may be requested under the New York State Human Rights Law include: If you have a mobility impairment, your housing provider may be required to provide you with a ramp or other reasonable means to permit you to enter and exit the building; If your healthcare provider provides documentation that having an animal will assist with your disability, you should be permitted to have the animal in your home despite a “no pet” rule; If you need grab bars in your bathroom, you can request permission to install them at your own expense. If your housing was built for first occupancy after March 13, 1991 and the walls need to be reinforced for grab bars, your housing provider must pay for that to be done; If you have an impairment that requires a parking space close to your unit, you can request your housing provider to provide you with that parking space, or place you at the top of a waiting list if no adjacent spot is available; If you have a visual impairment and require printed notices in an alternative format such as large print font, or need notices to be made available to you electronically, you can request that accommodation from your landlord.
Required Accessibility Standards
All buildings constructed for use after March 13, 1991, are required to meet the following standards: Public and common areas must be readily accessible to and usable by persons with disabilities; All doors must be sufficiently wide to allow passage by persons in wheelchairs; and All multi-family buildings must contain accessible passageways, fixtures, outlets, thermostats, bathrooms, and kitchens.
If you believe that your building does not meet the required accessibility standards, you can file a complaint with the New York State Division of Human Rights.
How to File a Complaint
A complaint must be filed with the Division within one year of the alleged discriminatory act or in court within three years of the alleged discriminatory act. You can find more information on your rights, and on the procedures for filing a complaint, by going to www.dhr.ny.gov, or by calling 1-888-392-3644. You can obtain a complaint form on the website, or one can be e-mailed or mailed to you. You can also call or e-mail a Division regional office. The regional offices are listed on the website.
+ This Notice provides information about your rights under the New York State Human Rights Law, which applies to persons residing anywhere in New York State. Local laws may provide protections in addition to those described
Testimonials
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Loraine (Robichaud) embodies calmness and empathy. Throughout the process, there were an inconceivable number of hurdles that popped up and Loraine assuaged our fears and alleviated our anxieties by leveraging her experience (and charm). She went to bat for us when it was called for, and knew tactfully when to defer to the attorneys. She is highly recommended, and a wonderful person in general! A+
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- Lukas J Crowder & Grace L Fischer
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We truly could not have asked for a better real estate agent than Maria. Her track record speaks for itself, but after working with her personally, we understand why so many people trust her with such an important decision. Maria really listened to what we wanted and made us feel like she was genuinely invested in helping us get there. When something needed attention, she didn't just send an email and wait—she picked up the phone, called whoever needed to be called, and kept things moving. Her experience and knowledge of the industry were invaluable, especially when it came to negotiations and knowing when to push. She also has an incredible network of people she can turn to. Whether we needed a contractor, moving company, house cleaner, or another service, Maria always seemed to know someone who could help. We sold our home and purchased our new home in less than six weeks, which made for some stressful moments and a very tight timeline. Through all of it, Maria was calm, responsive, professional, and reassuring. We always felt like she knew what was happening and was looking out for us. In the end, she helped us sell our home and get into our dream home, and we are incredibly grateful for everything she did to make that happen. Having Maria in our corner made a complicated process feel manageable, and we wouldn't hesitate to work with her again. We can't recommend her highly enough, Maria is truly one of the best in the area.
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- DANIEL & AMI LAIOSA
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Josie was incredibly knowledgeable, conscientious and caring. She always followed up quickly.
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- Francine Matalon-Degni
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I cannot say enough positive things about my experience working with Wendi Gross during the sale of my home in East Greenbush, New York. From the very beginning, Wendi was professional, knowledgeable, and completely dedicated to making the entire process as smooth as possible. She guided me through every step …from listing my home, creating a strong marketing strategy, negotiating offers, and successfully closing the transaction. Her communication, attention to detail, and commitment to her clients truly set her apart. Selling a home can be stressful, but Wendi made me feel confident and supported throughout the entire journey. She went above and beyond to protect my interests and achieve the best possible outcome. I highly recommend Wendi Gross to anyone looking to buy or sell a home. Whether you are a first-time buyer, selling a longtime family home, or need help navigating a complex transaction, Wendi has the experience, dedication, and professionalism you want on your side. Thank you, Wendi, for all your hard work and for making this experience such a success!
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- masterbix1216
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What a pleasure it was working with Deanna Schuster. In addition to having a cheerful and engaging personality, she is a consummate professional who guided me throughout the house-buying process with care and continual communication. I appreciated that she took the initiative to follow up with the various buyer and seller parties, letting me know about both progress and delays on the road to closing. She was also helpful in recommending service professionals that I am using for my transition into the new house. Without question, I would call on Deanna for any future real-estate transaction.
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- Robert Manes
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Tanya was amazing and guided us through this process. Our home sold in one day and the recommendations Tanya made i believe helped make this possible.
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- KEITH & TANYA CALLAHAN
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Deanna Schuster handled my purchase with great care and professional skill. I very much appreciated her attention and communication throughout the process.
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- ROBERT MANES
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Melissa is an informed, hard-working professional with an eye for detail, and the persistence needed to work through any difficulties. We highly recommend her to any buyer or seller as someone who will get the job done well.
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- Margaret Donahue Lynch
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On the sale of 41 Van Buren Anne was fantastic. This was the second time having the pleasure to work together and she made it easy! Thanks Anne!
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- Marissa Belus
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Excellent experience
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- Lan De Ma
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John was fantastic to work with, especially as we were relocating. He was patient, knowledgeable, and incredibly proactive, making sure every detail was taken care of and keeping the process moving smoothly. He made what could have been a stressful experience so much easier. We highly recommend him.
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- ~T.M
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Working with Beth DeMatteo was the best decision we made. She's relentless in the search, and she finds the right property because she genuinely knows her clients, who they are, not just what they're looking for. Her attention to detail and follow-up are off the charts, and her diligence is beyond reproach. A consummate professional who has earned my complete trust. Highly recommend.
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- Robert Zullo
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Kathy is an EXCELLENT realtor and an even better person!! Her knowledge and attention to deal paired with level of efficiency makes her top notch. She is a wonderful person and this shows in all her transactions.
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- TRICIA MRAVLJA
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I worked with one of Lindsay's agents, Safrina Basil-Shivgobind, to secure a rental in downtown Troy, and it was a very good experience, especially for my first time interacting with an agent after having moved to New York from out of state. Safrina walked me through the process with clear instructions, provided consistent updates on where things stood with the landlord, and was able to answer questions via text and calls at odd hours which was much appreciated when dealing with the headache of moving and starting a new job simultaneously. Highly recommend.
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- 16wilsonv
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Working with Tanya was one of the best decisions we made throughout our home buying journey. From the very beginning, her service was impeccable. She always had our best interests at heart and advocated for us every step of the way, especially when we encountered a few unexpected hiccups with the sellers and their agent. Tanya is incredibly knowledgeable, steadfast, relatable and professional. She took the time to truly understand what we were looking for, never pressured us into making decisions, and always followed our lead while offering thoughtful guidance and honest advice. We couldn’t have done this without her. Tanya’s integrity, hard work, and dedication gave us complete confidence throughout the entire process. I appreciated her attention to detail, prompt responses and authenticity. What started as a professional relationship has grown into a genuine friendship, and we are so grateful to have met her. Tanya exceeded every expectation we had, and we cannot recommend her highly enough. If you’re looking for a real estate agent who is honest, trustworthy, and will truly fight for your best interests, Tanya is the one.
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- BernadetteFlanagan
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Sherill was the best realtor anybody could ever dream of! She was extremely easy to deal with and helped myself and my fiancé with all of our needs, she was extremely responsive, extremely experienced, honest, and an amazing person! She made us want to keep looking for house just to spend more time with her!
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- Wesley Rubiera
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We would highly recommend Nell Fodera for your real estate endeavor. We were very selective in our wants and wish list items and Nell was VERY patient with us. She kept us updated on the latest available properties and she was always quick to respond to any requests for showings or questions we had. She was a diligent liaison between our seller’s realtor and attorneys. Thanks, Nell , for assisting us in making our lakefront dream a reality!!! Jay & Sue
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- Gerald C. Fitzgerald
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We are so very thankful for Rob helping us find our home and navigating the complicated home-buying process! He made us feel like his only priority and was so helpful and kind throughout it all. It took a while for us to find the right place and we had some stressful experiences with a tough buying market that we would not have made it through without Rob! He was very patient with the many properties we saw and many many questions we had. Rob is an amazing realtor and we would reccomend him to anyone buying or selling, especially for first time buyers.
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- brynlappies
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Loraine was an excellent agent she is very informative, detailed, and very helpful in both my selling and buying situation. Loraine made my life easier, she was constantly checking up on me, and guiding me through both processes. Loraine was the best.
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- Donald S & Colleen A Wyman
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Loraine is a great person to have represent me in my home buying process she was very informative and generally cares she is the best
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- Donald S & Colleen A Wyman
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Loraine was extremely knowledgeable in the market and confident she could help us sell our home for the best value. She delivered 100%!
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- Brett Hanselman
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Shawn was wonderful to work with. She was very receptive on our needs/wants as well as budget limitations. She was very responsive and quick in communication and paperwork fillings, which is imperative in today's market. She was a constant source of knowledge and open to answering any questions we had throughout the process. She also made sure to build a good relationship with the other realtors so we were always as up to date as we could be. I would 10/10 recommend.
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- Nicole Bailey
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Jerry is very professional in his mannerisms and in his real-estate knowledge. Made us very comfortable in the whole process. Would highly recommend to anyone!! Great job Jerry!!
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- SHERMAN WINTERS JR
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Loraine was very supportive and optimistic. She was on top of everything and always responded to my questions promptly. She is very hard working and did a great job creating the online presentation of the house, the photographer was also outstanding.
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- Ralph Noble
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I heard Tina VanDerwerker give a presentation at a Senior Resource Fair in the Fall of 2024 and appreciated her description of how she could assist with preparing a house for sale and putting it on the market. She came to my home to speak with me personally soon thereafter and we made a plan to pursue a sale in the Spring of 2025. Unfortunately, that was not possible but she maintained contact, offered encouragement and provided resources along the way until the Spring of this year when we were able to actually follow through. Tina provided excellent guidance regarding pricing the property, staging the house for showing, and choosing an offer that was above asking! I would recommend her highly and am very appreciative of her support throughout this challenging process...
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- Kim Anderson Swire
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Lorraine helped guide me throughout this whole experience Issues with the buyers and issues with my home. She kept me sane, and I really Appriaciated all the conversations we had.. She also recommended an attorney to help close. I would recommend her to anyone.
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- TONI PIERCE VANBUREN
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Working with Gina Barrera has been nothing short of amazing. Throughout our entire journey, she was incredibly knowledgeable, responsive, patient, and supportive. No matter how many questions we had or how big or small the concern was, she was always there with honest advice and guidance that made us feel confident every step of the way. What stood out the most was how much she genuinely cared. We never felt like just another client. She went above and beyond time and time again, always looking out for our best interests and doing whatever she could to make the process as smooth and stress-free as possible. She truly invested herself in helping our family, and that meant more than we can put into words. Buying and selling a home can be overwhelming, but Gina made it feel manageable from start to finish. We are so grateful for everything she did for us, her professionalism, her dedication, and the kindness she showed throughout the entire experience. We couldn’t have asked for anyone better to be by our side, and we’ll always be thankful for everything she did for our family.
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- minutemaid814
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On purchase of 19 Glenwood Dr anne was very knowledgeable. We always appreciate her honest feedback and quick communication. A pleasure to work with!
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- Marissa Belus & Pete Hahm
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I would like to express my thanks and appreciation to Geri and state what a smooth experience it was to work with her. She is a wonderful representative of both her company and herself as a genuine person. All questions and issues were attended to and resolved very quickly, and in the most professional manner. I would highly recommend utilizing her services if the need arises.
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- Philip Bevilacqua
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Josephine Bruno was excellent. She kept me informed of anything I needed to know. I slept easy knowing the house was in her hands.
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- Estate of Janette Matheny
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Claudine has helped us with several sales and her professionalism is unmatched! She is experienced and thinks of what needs to be done before it becomes an issue. When working with attorneys and lenders; they all speak just as highly of her. Claudine is honest, authentic, and the best!
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- Carol Maimone
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My husband and I began working with John during the summer of 2025. That year, our family faced many challenges that set us back in our search. John was very accommodating and understanding during this time. We very much appreciated how easy & expedient he was to communicate with on the phone and in email. When we were able to look more intensely again, John responded very quickly to homes we were interested in viewing and getting that arranged. As we got to know John in person for home viewings, it took no time at all for us to trust his expertise as he helped us through this process. If we ever had to do this again in the future, I would absolutely want to reach out to John again and I would wholeheartedly reference him to my closest family and friends. Highly professional, very easy to communicate with. We’re very grateful to have had such a great experience working with John.
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- ~A.P
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We had a great experience working with Tina Vanderwerker to sell our property. Tina was professional, responsive, and knowledgeable, and she always kept us informed throughout the entire process. Her guidance, dedication, and hard work made the experience smooth and stress-free. We truly appreciated her support and expertise every step of the way. We would highly recommend Tina to anyone looking to buy or sell a property!
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- Mei Xia Lin
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Sharon not only helped me purchase my first home in 2019, but also recently worked with me to sell my first home. Being new to the real estate world, I had a lot of questions and anxieties. She patiently answered every single question without judgement or hesitation and made the process go smoothly. She made herself readily available to take my calls, show the home, etc. Trusting her (and her partner, Lenny) to sell my home was a no brainer.
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- Candice Horton
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Tim was wonderful to work with! He kept me in the loop and was always available to answer questions and help. I would highly recommend him.
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- MOLLY M MARCY
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Sharon and Lenny helped me move 1500 miles away and made it super easy. A really great experience.
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- Sietze S
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Beth DeMatteo delivers where most agents can’t. She’s relentless in finding the right property because she takes the time to know her clients, not just their criteria. Her diligence is beyond reproach and her follow-up is off the charts. A consummate professional who has earned my complete trust. I’ll be doing business with Beth for years to come.
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- robert zullo
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Very impressed with darlenes professionalism and her ability to comfort and support our family through our family loss and guide us through the stress of selling my aunts home my mom and I appreciate her and have recommended her to family,friends and our lawers firm .We're very happy 😊.
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- ROBERT F CHAMPINE JR, TRUSTEE OF SNYDER FAMILY REVOCABLE TRUST
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I wanted to take this opportunity to thank you for your work, and write about the work you dii and how valuable and helpful it was for me, through the somewhat long and difficult process of selling my house. We had a buyer before we even listed, but the buyer turned out to be just on the edge of being able to afford the property. Kathy guided me through our work on the house (which went past schedule) and dealt with the buyers, who were consistently cagey about their financial situation. Kathy was a staunch advocate for us as sellers; this buyer had offered to buy the house in a private sale, and after dealing with their difficult path to finally bringing the funding together, I was very glad to have Kathy in our corner, holding the buyers to account - Kathy and my lawyer basically had to drive the closing process home with sometimes vague or contradictory information from the buyers. She was always ready with logistical help or good advice, and hooked us up with a stellar cleanout service. I can't thank Kathy enough for her hard work and business savvy, and I would wholeheartedly recommend her to anyone buying or selling a a house. Thanks again, so much, Kathy!
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- Christopher Cocciop
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Tanya helped my husband and I find our home while we were living in another state. She was very professional and very knowledgeable when it came to finding what we need. She always answered all our questions and helped make us feel ease when the process got a little bumpy. Tanya is one of the best hands down and anyone would be so lucky to have her find your dream home. She makes you feel like family and she always has your back! I highly recommend this beautiful soul!
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- JUSTIN & DANNIELLE DEANE
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It’s difficult to express our experience with Melissa in a few words since we worked with her for so long through so many trying episodes. Through the course of nearly a year, Melissa helped us investigate numerous properties and make offers upon several of those. Due to unusual situations and failing inspections, it seemed as though we would never find a house. But Melissa persisted, and in the end found the perfect house for us. I highly recommend Melissa as a competent, trustworthy, and detailed oriented partner for your house hunting, and know that you will enjoy her pleasant and courteous manner.
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- Margaret Donahue Lynch
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Melissa is a hard-working, detail oriented, accomplished realtor with great communication skills and a real desire to help. Throughout our lengthy house search, Melissa remained professional and friendly as we went through some difficulties. It was her persistence that finally found the perfect home for us. I highly recommend her for any real estate transaction.
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- mdonahuelynch
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We purchased our current home and sold our previous home with Lisa as our purchase and sales agent. This process was new to us since we had virtually no experience with the real estate market, having lived in our previous home for over 50 years. Lisa kept us well informed and offered excellent advice throughout the process. She is a very competent and professional real estate agent. Best of all she has become a good friend. Very highly recommended.
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- Alan and Margaret Smith
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Peter Forgét was the most patient hard working realtor. Helped us find our home and went far beyond expectations with helping us all the way to closing. Cannot recommend him and his team highly enough!
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- Alyssa Marie & John G Syrokosz
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Darlene, she was a big help especially finding our new home!! Not that she didn’t do well selling, but we had our offer after 3 days! She always finds time to be available for you and also gets back in touch in no time! Personally she’s my kind of people as she is always on time. Thank you from Doug and Lori for all your help!!
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- Douglas Meredith
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Sharon and Lenny helped me move 1500 miles away and made it super easy. A really great experience.
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- Sietze S
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Ron Gagnon provided outstanding service and communication throughout the sales process. We never had any surprises and could completely trust Ron’s guidance. In addition, the placement of the signage, home photography services and sales materials were excellent! Very happy with the ongoing support offered. Positive experience with the whole transaction.
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- SCOT STEWART
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Kathie was AMAZING! She kept on top of everything every step of the way. She kept us informed daily so that we knew where we stood in the process. I would highly recommend her for you selling or buying needs.
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- Daniel M Bartley
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Sharon and Lenny (the team) were great to work with. They understood the local area, my goals and helped me through last minute complications. I would highly recommend them to other buyers or sellers.
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- MARK JEANETTE
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Claudine has helped us with several sales and her professionalism is unmatched! She is experienced and thinks of what needs to be done before it becomes an issue. When working with attorneys and lenders; they all speak just as highly of her. Claudine is honest, authentic, and the best!
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- Carol Maimone
©2019 Global Multiple Listing Service, Inc. The data relating to real estate on this website comes in part from the Internet Data Exchange program of the GMLS. All information is deemed reliable but not guaranteed and should be independently verified. All properties subject to prior sale, change, or withdrawal. Neither listing broker(s), GMLS shall be responsible for any typographical errors, misinformation, or misprints, and shall be held totally harmless from any damages arising from reliance
Information should be deemed reliable but not guaranteed, all representations are approximate, and individual verification is recommended. Copyright ©2018 All rights reserved. Last Update: September 21, 2026 2:12 PM UTC
All information deemed reliable but not guaranteed. All properties are subject to prior sale, change or withdrawal. Neither listing broker(s) or information provider(s) shall be responsible for any typographical errors, misinformation, misprints and shall be held totally harmless. Listing(s) information is provided for consumer's personal, non-commercial use and may not be used for any purpose other than to identify prospective properties consumers may be interested in purchasing. The data relating
